Update about the outage on Friday, April 14
To all of you who depend on us, we are sorry for the inconvenience caused by the outage affecting Capture One this past Friday, April 14. Empower photographers is one of our core values, and we could not deliver on that during the outage. We also wish we had been more open and timelier in communications on our website, noticeboard, and social media. I want to apologize to all of you who were affected on behalf of everyone here at Capture One. What happened? On Friday, April 14 at 08:47 PM CEST, our detection systems flagged an outage that prevented many of our users from starting Capture One. Within minutes, our engineering team started investigating the root cause of the issue, and about 1.5 hours later the incident was fixed. This was an especially difficult outage in that it involved a combination of factors. Our authentication and authorization services were overwhelmed and denied new requests for reasons that were unrelated to incoming traffic, and they ultimately required a restart. Moving forward Although an incident like …